Midway Boutique Re-Opening

To our loyal customers, our dedicated team, and our treasured equine community:

We want to begin by stating something very important to us: throughout the COVID-19 pandemic, our team members’ and customers’ health and safety has remained our number one priority. This priority will continue to be at the forefront of our minds through the coming weeks and months. As we prepare to transition to a post-pandemic work environment, there are several precautions that Freedman’s will be taking to ensure that our team members feel safe coming to work, our customers feel safe while shopping, and that we as a company can continue to serve the equestrian industry. There will be change, we will adjust, and we will keep you informed as these changes occur.

The state of Kentucky has announced that as of Wednesday, May 20 retail stores may begin to open in a phased approach. The Freedman’s Midway Boutique will open on this day. The Boutique’s hours for Monday – Friday will be from 10:00 a.m. to 5:00 p.m., by appointment only on Saturday, and closed on Sunday. While not required, we encourage you to call and set an appointment time during the week if possible so that our team members may safely help you find what you are looking for, or have it prepared for you upon arrival. Appointments are strongly encouraged for saddle fittings.

While we are pleased to be re-opening, we cannot stress enough that health and safety will remain at the forefront. According to Kentucky’s ‘Healthy at Work’ requirements, there are several guidelines that will be in place and enforced in the Midway Boutique. We would like to highlight a few practices:

  • Freedman’s has outlined a strict sanitization and cleaning protocol for all team members to follow to ensure compliance with state-mandated health and safety guidelines for the Boutique and products
  • All Freedman’s team members will be required to wear masks or face coverings, as well as gloves, while interacting with one another or a customer
  • Anyone entering the Boutique will be required to wear a face mask or covering; if you do not have a mask, we will provide one for you
  • Hand sanitizer will be provided for everyone upon entry
  • If a team member or customer has been sick, does not feel well, is running a temperature, or has been in known contact with anyone who has tested positive for COVID-19, they will be prohibited from entering
  • Team members will continue to maintain their required six-foot distance from one another and while interacting with customers
  • Only four (4) customers will be allowed in the Boutique at once, not including Freedman’s team members
  • As a customer, we request that you limit the products that you touch to those you intend to purchase and seek a team member’s help if needed
  • All workstations will be properly sanitized prior to the Boutique opening each morning
  • Any surfaces including doorknobs, the front desk, and other areas where a customer may come in contact with a surface at the Boutique will be cleaned between customers

A full list of the retail requirements from the state of Kentucky can be found here.

Thank you in advance for your compliance and understanding. As events and horse shows continue to evolve their requirements, we ask that you be respectful of the other exhibitors, vendors, and the show committees’ decisions. We must work with one another to create a sustainable environment for horse showing in this ‘new normal.’ Please do not hesitate to reach out to us if you have any questions or concerns.

We will continue to offer complimentary standard shipping on orders over $50 or more online and curbside pick-up from the Midway Boutique if you are more comfortable shopping in this manner.

We miss all of you and we hope to see you very soon!

Stay safe, stay healthy. We are stronger together.

Sincerely,

David and Nicole Freedman

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