Refund Policy

This Policy applies to all purchases placed on our website at, our Boutique in Midway, KY, our Head Office and Manufacturing in Toronto, Ontario, Canada, any Mobile Retail Locations (includes Horse Shows) and orders made by telephone at 877-256-7674, 416-256-7674 or 859-846-9674.

Cancellation Policy:  Cancellation on Saddle & Harness orders are subject to a 5% Cancellation Processing Fee. 

Merchandise may be returned or exchanged within 30 days and must be unused in its original condition with a receipt.  

Refunds will only be issued to the original tender.

Returns must be sent in their original condition and packaging to the following address:
USA Customers: Freedman Harness & Saddlery Company, 206 North Gratz Street, Midway, KY 40347. 
Canadian & International Customers: Freedman Harness & Saddlery Company, 153 Bridgeland Avenue, Unit 14, Toronto, Ontario M6A 2Y6.

You must enclose the original receipt with your returns or a copy if you are returning part of your order.

After 30 days, no refunds or exchanges are accepted; only store credit will be accepted with a receipt .

After 90 days, no returns are accepted.

Customer must provide a receipt for all refunds, exchanges or store credit. 

This policy does NOT apply to ANY custom made orders.

All Last Call items purchased on the website, Boutique, Mobile Retail Locations or our Head Office are FINAL SALE. 

Items with Personalized Engraved Plates (excluding plates on saddles) - if an exchange is needed, the customer must pay for a new plate.  If the customer returns an item with a Personalized Engraved Plate for a refund, the cost of the plate will NOT be refunded to the customer, nor will the plate be returned to the customer.

This policy does NOT apply to Personalized Plates purchased on its own. All personalized plates purchased on their own are FINAL SALE.

Freight charges will NOT be refunded on original purchase.  Additional freight will be charged on exchanges. Additional freight will NOT be charged if Freedman Harness & Saddlery Company was in error.

For items received as a gift obtained from the website, Boutique, Head Office, Mobile Retail Location or by Telephone, you are only entitled to a merchandise exchange, or a refund may be issued on the original tender used and paid to the original customer.

Freedman Harness & Saddlery Company will use commercially reasonable efforts to ensure that any refund will be made within five (5) business days of receipt of the goods returned by crediting your charge or credit card.  Under no circumstances will it be possible to grant you an electronic credit usable on the website, nor will the website issue a store credit for use in the Freedman Harness boutique.

Freedman Harness & Saddlery Company has sole discretion in determining whether the products are in original condition when returned to the Boutique in Midway, KY (USA Customers), or Head Office in Toronto, Canada (Canadian & International Customers).

Freedman Harness & Saddlery Company will not be responsible or liable if any item you wish to return to the Boutique in Midway, KY (USA Customers), or Head Office in Toronto, Canada (Canadian & International Customers) is lost, misdirected or delivered late.

We do not exchange or allow refunds for goods purchased in the Freedman Harness boutique via the website and vice versa.